Refund policy

Last updated: 3 October 2026. Please read the conditions below before requesting a return. For hygiene and safety, some items cannot be returned once opened.

1. Wrong, damaged or defective items - always covered

Tell us within 48 hours of delivery if you received the wrong, damaged, leaking or faulty item.

Send a clear photo or short video with your order number on WhatsApp +971 52 519 1908 or email oscaronline226@gmail.com.

We will arrange a replacement or full refund, including shipping, once verified. Please do not use the product before contacting us.

2. Change-of-mind returns - 7 days, unopened only

Return within 7 days of delivery if the item is unused, unopened and in its original sealed packaging.

Skincare, cosmetics, personal-care and sealed items that have been opened or used cannot be returned for change of mind.

Change-of-mind return shipping is paid by the customer. Wait for our approval and instructions before sending anything back.

If the seal is broken or the item has been used, we may refuse the refund and return the item to you.

3. How to start a return

1. WhatsApp +971 52 519 1908 or email oscaronline226@gmail.com with your order number and reason.

2. Wait for our approval and return instructions.

3. Pack the item securely in its original packaging and hand it to the arranged courier.

4. Refunds - how and when

Card payments: refunded to the original card, usually within 5-10 business days after we receive and inspect the item.

Cash on Delivery: refunded by bank transfer to a UAE bank account in your name, usually within 3-5 business days after inspection. Share bank details only via our official email or WhatsApp above.

Shipping charges are refundable only when the error or damage is ours.

For part-returns from a bundle, the refund is based on the returned item and the bundle discount is recalculated.

5. Exchanges

To change a shade or variant, return the original item under the rules above and place a new order. If stock allows and the item is unopened, we may offer a direct exchange - ask us on WhatsApp.

6. Cancellation

Cancel free of charge any time before dispatch. After dispatch, refuse delivery or use the return process above. Repeated refused COD deliveries may require prepayment for future orders.