Are your products original?
Yes. We sell genuine branded products sourced through reputable suppliers, and we check packaging and batch details before dispatch. If anything ever looks wrong, tell us within 48 hours for a replacement or refund.
How can I pay?
Cash on Delivery anywhere in the UAE, or debit / credit card on our secure Shopify checkout. We never ask for card details or OTPs on WhatsApp.
How long is delivery?
1-3 business days across the Emirates. Dubai orders are often delivered the next business day. Orders before 2:00 PM are dispatched the same business day.
How much is shipping?
The exact fee is shown at checkout before you confirm - no hidden charges at your door.
Can I change or cancel my order?
Yes, free of charge before dispatch. WhatsApp us with your order number. After dispatch, please use our return process.
What is your return policy?
Wrong, damaged or defective items are replaced or refunded - just tell us within 48 hours with a photo. Change-of-mind returns are accepted within 7 days if the item is unopened and sealed. Full details are in our Refund & Return Policy.
How do refunds work?
Card orders are refunded to your card in 5-10 business days. COD orders are refunded by bank transfer in 3-5 business days after we inspect the return.
How do I track my order?
You will get tracking by SMS, WhatsApp or email after dispatch. See our Track Your Order page, or WhatsApp us your order number.
Still need help?
WhatsApp +971 52 519 1908 or email oscaronline226@gmail.com, Mon-Sat, 9 AM - 9 PM. Please include your order number.